Shipping Rates and Policies
 

Total Delivery Time

Depending on availability, most in-stock items at Rock Outfitters require 4 days processing time at our warehouses
Your total delivery time includes 4 days for processing and then about 5-6 business days shipping time. You should expect delivery anywhere between 8 -10 business days after you place the order. The estimation changes if you choose the Priority service.

Rock Outfitters offers three North America shipping methods depending on the warehouse used for shipping. They include:

• Canada Post Standard (4-10 business days) North America & US Postal Service Standard (4-10 business days) North America - $5.99 up to $60.00. Orders over $60.00 have a flat rate of $10.00 up to $100.00. Any order over $100.00 has a flat rate of $5.99.
• Canada Post Xpresspost (2 business days) North America & US Postal Service Express (2 business days) North America - $18.99
• Overnight delivery anywhere in North America - $25.99

If an item is in stock, your order will be processed right away. However, since inventory can change significantly from day to day, an item may be in stock when you initially place your order, and be sold out by the time your order is processed. If an item is temporarily out of stock, we will make every effort to re-stock as soon as possible. For those rare situations, an order can take from two to six weeks for delivery.

If you have selected an upgraded method of shipment, these designated methods of shipment do not change the length of time it takes us to process your order and prepare it to ship from our warehouse. It only reduces the travel time after your order leaves our warehouse.

International Shipments

Rock Outfitters ships orders internationally (some exceptions apply, read bellow) If you are concerned about the delivery time of your item, please contact us and we can expedite your order.

Expected delivery times are 4 to 6 weeks depending on your location. Customs differs with every country. We follow all foreign shipping rules and regulations to help expedite your package through customs. We can not be held responsible if customs delays the delivery of your package. Also, Rock Outfitters is not responsible for the payment of custom's duties fees. These charges are to be paid in addition to the calculated shipping and handling charges.

• International delivery charges - $27.99 on approved countries.

For security reasons, Rock Outfitters, does not delivery order to the following countries.

Afghanistan, Albania, Algeria, Andorra, Angola, Anquilla, Antarctica, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegowina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgara, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Islands, Cocos (Keeling) Islands, Columbia, Comoros, Congo, Cook Islands, Cote D'ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, , Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Metropolitan, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oceana, Oman, Pakistan, Palau, Papua New Guinea, Paraguay, Philippines, Pitcairn, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Slovakia (Slovak Republic), Slovenia, Solomon Islands, Somalia, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, United Republic of, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Wallis and Futuna Islands, Western Sahara, Yemen, Yugoslavia, Zaire, Zambia, Zimbabwe

Back Ordered Items

All back ordered products are replenished on a regular basis. Normally, this process takes a couple weeks depending on the availability from our suppliers. If they are out of stock on a particular item or its become discontinued you will be notified shortly. Please do not worry if you only receive part of your order at first. For mailing purposes, many times we must ship tee-shirts, posters, etc. in separate packages due to their size and weight.